Payment
Which payment methods do you accept?
Visa & MasterCard accepted. Please select your payment method on the checkout page.
Why was my payment declined?
Payment failure may result from wrong details, insufficient funds or bank system issues. Please check your information or contact your bank.
How can I obtain an invoice?
Request your invoice at checkout. It will be delivered to your mailbox. Feel free to reach us on WhatsApp.
Do you offer cash-on-delivery payment option?
COD is not supported. Please complete payment online while placing your order.
Is there an option to enter a discount code or gift card?
View available discounts in your cart. Shop as you like.
Is payment secure?
All payments are secured with encryption and regulated payment systems.
How can I receive an order confirmation after making a payment?
After successful payment, an email with order details will be sent to you.
How can I request a refund?
For refunds, contact our support with your order details. We follow our return policy to help you.
How can I view my order history after making a payment?
Sign in and open “My Account” to check your orders and delivery status.
Shipping
What’s the shipping policy?
UK – Local DPD Express &ndash；
Europe – UPS Express/ DPD Express/ DHL
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
Country
Shipping Method
Shipping Time
UK
Local DPD Express
7~12 Days
Germany
UPS/DPD/DHL Germany
8~15 Days
France
UPS/DPD/DHL Germany
10~15 Days
Belgium
UPS/DPD/DHL Germany
10~15 Days
Luxembourg
UPS/DPD/DHL Germany
10~15 Days
Netherlands
UPS/DPD/DHL Germany
10~15 Days
Czech Republic
UPS/DPD/DHL Germany
10~15 Days
Poland
UPS/DPD/DHL Germany
10~15 Days
Croatia
UPS/DPD/DHL Germany
10~15 Days
Slovakia
UPS/DPD/DHL Germany
10~15 Days
Slovenia
UPS/DPD/DHL Germany
10~15 Days
Finland
UPS/DPD/DHL Germany
10~15 Days
Denmark
UPS/DPD/DHL Germany
10~15 Days
Sweden
UPS/DPD/DHL Germany
10~15 Days
Austria
UPS/DPD/DHL Germany
10~15 Days
Italy
UPS/DPD/DHL Germany
10~15 Days
Hungary
UPS/DPD/DHL Germany
10~15 Days
Lithuania
UPS/DPD/DHL Germany
10~15 Days
Estonia
UPS/DPD/DHL Germany
10~15 Days
Latvia
UPS/DPD/DHL Germany
10~15 Days
Greece
UPS/DPD/DHL Germany
10~15 Days
Ireland
UPS/DPD/DHL Germany
10~15 Days
Portugal
UPS/DPD/DHL Germany
10~15 Days
Spain
UPS/DPD/DHL Germany
10~15 Days
For other countries: Customs clearance and import duties are required on arrival. Check tax details with local customs. A business license may also be requested where applicable.
How are shipping costs calculated?
Shipping cost varies by weight, destination and shipping option. View the amount during checkout.
What should I do if my package is lost or delayed?
Contact support for lost or delayed parcels. We will check and help you.
How can I track my order?
Track orders via “Order History” after login. A tracking link will also be sent to your email.
Do I need to pay customs duties?
Customs duties are not charged in most regions. Exceptions: Canada and Denmark.
What is the estimated shipping time?
Stocking: 1-5 days. Shipping: 7-15 days (varies by product).
Security
How is the website’s security arranged?
We secure the site with data encryption and firewalls. Regular checks are also performed for safety.
How is my personal information protected?
Your data is well protected and never shared. We only use it to process orders and assist you.
Is my payment information safe?
Our payment system is secure and regulated to protect your payment details.
How do I make a strong password?
Create passwords with letters, numbers and symbols. Do not use your birthday. Change passwords regularly.
How do I know if the website is real?
Verify the URL is official. A padlock icon means the site is secure.
How do I report something suspicious?
Contact support at once if you spot anything suspicious. We will handle it promptly.
Do you have something against fake emails or websites?
Anti-phishing protection is enabled against fake sites and scam emails.
Returns
I would like to change my ordered items. What should I do?
Order edits allowed until 23:00 PDT (GMT-7) on order day. Email info@vaqyro.com for changes.
How do I return a product?
15-day return window available after you receive the goods.
Items must be unused with original tags and packaging. Please keep your proof of purchase.
Email vaqyro@outlook.com to apply for returns. We will provide a shipping label and instructions after approval. Unauthorised returns will be rejected. Contact the same email for questions.